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| Q. What is www.asistorefront.com? A. Asistorefont is the online buying portal for of Acousticals Surfaces, Inc and Divisions. Q. How do I register to become a customer? A. Click Here Q. Do I need to use PayPal to checkout? A. No. Use the “Checkout Now” button to pay with a credit card. Q. How do I checkout with PayPal? A. This feature is set up for current PayPal users. If you have a PayPal account click “Checkout with PayPal”, sign into your account and follow the online instructions. Q. How do I return an item? A. A "Return Goods Authorization" number must be obtained for all returns. There is a 30% restocking fee on all returned acoustical products. Returned merchandise must include our packing slip and must be received in a resalable condition to ensure proper credit. Returns must be made via a traceable form such as UPS, DHL, RPS or insured mail. All purchases are final after 30 days. No exceptions without prior authorization from Acoustical Surfaces, Inc. All shipping charges associated with returned merchandise are the responsibility of the buyer. For complete instructions call 800-224-8035 or email [email protected]. Q. Will I receive tracking information once my order has shipped? A. Yes. The system is updated Mon - Fru at 11am CST. Q. Can orders be placed online outside of the US? A. No. If you’re outside of the US please call 800-224-8035 or email [email protected]. |
